Shipping & Delivery Policy

Welcome to HEGICHI. We are dedicated to providing a seamless, secure, and elevated global shopping experience. Below you will find the details of our shipping procedures, delivery timelines, and transit commitments.

1. COMPLIMENTARY INSURED SHIPPING

To reflect our commitment to exceptional service, HEGICHI is pleased to offer Complimentary Premium Insured Shipping on all orders delivered within the United States and select international destinations. Every package is fully insured against loss or damage during transit to guarantee absolute peace of mind.

2. GLOBAL CURATION & DIRECT DISPATCH

As a modern global design house bridging Los Angeles, Istanbul, Paris and Dubai, our collections feature fine timepieces, eyewear, and premium lifestyle accessories curated from specialized independent creators worldwide.

To eliminate unnecessary transit delays and lower our carbon footprint, your items are dispatched directly from our trusted, specialized global suppliers and international artists. This direct-dispatch network ensures that your pieces travel securely using premium, prioritized global courier networks.

3. PROCESSING & DELIVERY TIMELINES

Because our pieces are carefully handled and dispatched from premium global artisan hubs, we utilize a deliberate and secure logistics timeline:

Order Processing: Please allow 2 to 5 business days for our team and suppliers to verify, quality-check, and securely pack your order. Once your order passes quality control, it is handed over to our priority shipping carriers.
Estimated Delivery Time: Once dispatched, orders generally arrive within 7 to 14 business days for North American destinations. International delivery times may vary slightly depending on local customs processing.
Please note: During peak seasonal collection launches or global holidays, transit times may experience minor extensions. We appreciate your patience as we ensure your items arrive safely.

4. COMPREHENSIVE TRACKING & TRANSPARENCY

Transparency is a cornerstone of the HEGICHI experience. As soon as your package is scanned into the courier network, you will receive a Shipping Confirmation Email containing your private tracking link. You can monitor your curated investment every step of the way from our international design partners directly to your doorstep.

If your order contains multiple distinct items, they may occasionally be dispatched from different artisan partners to ensure maximum efficiency. In these instances, you will receive unique tracking numbers for each package at no additional cost.

5. DOMESTIC TRUST & SECURE CUSTOMER CARE

While our fulfillment network spans international borders to bring you unparalleled global artistry, our administrative and customer care infrastructure is anchored locally.

For the complete peace of mind of our North American clientele, all customer service inquiries, tracking assistance, and order resolutions are managed entirely through our dedicated corporate operations center in Los Angeles, California. Should you ever require assistance with a delivery, our local concierge team is here to provide immediate, white-glove support.

6. WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to ensure that the shipping address is entered correctly at checkout. We utilize automated fulfillment systems to expedite our direct-from-supplier shipping process, meaning modifications cannot always be guaranteed after an order is placed. Please double-check your delivery details prior to finalizing your purchase.