Shipping & Delivery Policy

At HEGICHI, we want your shopping experience to be simple and seamless, from choosing your perfect eyewear to receiving it at your door.

We offer FREE WORLDWIDE SHIPPING on every order, with no minimum purchase required.

1. FREE WORLDWIDE SHIPPING

Every HEGICHI order includes complimentary standard shipping.

Shipping Cost: FREE
Minimum Order: None
Availability: Worldwide

There are no additional standard shipping charges added to your order at checkout.

2. ORDER FULFILLMENT

HEGICHI works with a network of specialized eyewear suppliers and international fulfillment partners.

Orders are shipped directly from the fulfillment location best suited to your order and destination.

Depending on product availability and the items in your order, products may occasionally be shipped separately and arrive in more than one package.

3. ORDER PROCESSING

Orders typically require 1-3 business days for processing before shipment.

During this time, your order is prepared, checked, packaged, and transferred to the shipping carrier.

Processing may take slightly longer during holidays, promotional periods, or periods of unusually high order volume.

4. ESTIMATED DELIVERY TIMES

Delivery times vary depending on your destination and local carrier operations.

Most orders are typically delivered within approximately 7–14 business days after dispatch.

Some destinations may require additional time due to customs processing, local carrier delays, holidays, weather conditions, or other circumstances outside our control.

Please note that estimated delivery times are not guaranteed delivery dates.

5. ORDER TRACKING

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email with your tracking details.

Please allow a few days for tracking information to begin showing movement after dispatch.

If your order contains multiple items, they may occasionally ship separately. In this case, you may receive more than one tracking number.

6. CUSTOMS, DUTIES & IMPORT FEES

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any applicable charges are determined by local authorities and may be the responsibility of the customer unless otherwise stated at checkout.

HEGICHI does not control customs processing or fees imposed by local authorities.

7. SHIPPING ADDRESS

Please carefully review your shipping information before completing your order.

Once an order has entered the fulfillment process, we cannot guarantee that changes to the shipping address can be made.

HEGICHI is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

8. DELAYED OR MISSING ORDERS

International shipments may occasionally experience unexpected delays.

If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery window, please contact our customer care team so we can review the shipment and assist you.