Return & Refund Policy

At HEGICHI, we want you to feel confident when choosing your eyewear. If something isn’t quite right, we’re here to help.

Please review the policy below before requesting a return.

1. 30-DAY RETURN POLICY

Eligible items may be returned within 30 days of delivery.

To qualify for a return, your item must be:

  • Unworn and unused

  • In its original condition

  • Free from scratches, damage, or signs of wear

  • Returned with its original packaging and any accessories included with the product

Items that do not meet these conditions may not be eligible for a refund.

2. HOW TO REQUEST A RETURN

Before sending any item back, please contact our Customer Care team at:

support@Hegichi.com

Include:

  • Your order number

  • The item you would like to return

  • The reason for your return

  • Photos of the item if it is damaged, defective, or incorrect

Once your request has been reviewed, our team will provide return instructions and, when applicable, the appropriate return address.

Please do not send a return to any address without first contacting HEGICHI. Unauthorized returns may not be accepted or processed.

3. CHANGE-OF-MIND RETURNS

We understand that sometimes a frame may not suit you as expected, or you may simply change your mind.

Eligible items can still be returned within the 30-day return period.

For change-of-mind returns, including preference, fit, style, color, or ordering the wrong item:

  • The customer is responsible for return shipping costs.

  • Original shipping charges, if any, are non-refundable.

  • We strongly recommend using a trackable shipping service.

  • A refund will be processed only after the returned item has been received and inspected.

HEGICHI is not responsible for return packages lost or damaged during return transit.

4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Include your order number and clear photographs showing the issue.

Once reviewed and verified, HEGICHI will determine the appropriate resolution, which may include a replacement, refund, or another suitable solution at no additional cost to you.

Please do not discard the item or its packaging until our Customer Care team has reviewed your request.

5. REFUNDS

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

6. NON-RETURNABLE ITEMS

For hygiene, safety, and product-integrity reasons, certain items may not be eligible for return.

Non-returnable items may include:

  • Items showing signs of wear or use

  • Scratched, damaged, or altered eyewear

  • Items returned without their original packaging or included accessories

  • Gift cards

  • Personalized or customized products, if applicable

  • Items specifically marked as Final Sale

Your statutory rights, where applicable, are not affected.

7. EXCHANGES

We currently do not offer direct exchanges.

If you would like a different style, color, or variation, please return the eligible item according to this policy and place a new order for your preferred item.

8. ORDER CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible.

Because orders can enter processing shortly after being placed, we cannot guarantee cancellations or modifications once fulfillment has begun.

If an order has already been processed or shipped, our standard return policy will apply.

9. RETURN SHIPPING

Unless an item has been verified as damaged, defective, or incorrectly supplied, return shipping costs are the responsibility of the customer.

Please retain your return tracking information until your refund has been completed.

QUESTIONS ABOUT A RETURN?

Our Customer Care team is here to help.

Email: support@Hegichi.com

Please include your order number with your inquiry so we can assist you as quickly as possible.

HEGICHI

Los Angeles • Dubai • Worldwide

Find your frame. Make it yours.