FAQ

Frequently Asked Questions

Everything you need to know about shopping with HEGICHI.

ORDERS & SHIPPING

Do you ship worldwide?

Yes. HEGICHI offers FREE worldwide shipping on all orders, with no minimum purchase required.

How long will my order take to arrive?

Orders typically require 1-3 business days for processing before shipment.

Once dispatched, most orders are delivered within approximately 7–14 business days, depending on your destination, local carrier, customs processing, holidays, and other factors outside our control.

Delivery estimates are not guaranteed delivery dates.

Where will my order ship from?

HEGICHI works with a network of specialized eyewear suppliers and international fulfillment partners.

Your order is shipped directly from the fulfillment location best suited to the product and destination.

Will I receive a tracking number?

Yes. Once your order has shipped and tracking information becomes available, you'll receive a shipping confirmation email with your tracking details.

Please allow a few days after dispatch for tracking information to begin showing movement.

Why did I receive only part of my order?

If you order multiple items, they may occasionally be fulfilled from different locations.

This means your items may arrive in separate packages and at slightly different times. You may also receive separate tracking numbers.

Will I have to pay customs duties or import taxes?

Depending on your country, your order may be subject to customs duties, import taxes, VAT, or other charges imposed by local authorities.

Any applicable charges are determined by your destination country's regulations and may be the customer's responsibility unless otherwise stated at checkout.

EYEWEAR & PRODUCTS

What types of eyewear does HEGICHI offer?

Our collections include sunglasses, reading glasses, blue-light glasses, and eyewear accessories, with styles ranging from bold statement frames to timeless everyday silhouettes.

How do I choose the right frame?

Start with the style you naturally gravitate toward.

Frame dimensions and available product details can be found on individual product pages to help you compare styles and find a pair that works for you.

Are the colors exactly as they appear online?

We do our best to represent every frame as accurately as possible.

However, colors may appear slightly different depending on your device, screen settings, lighting, and photography.

Do reading glasses come in different strengths?

Selected reading glasses are available in multiple magnification strengths.

Available options are displayed directly on each product page. Please select your preferred strength before adding the item to your cart.

RETURNS & ORDER ISSUES

Can I return my order?

Yes. We offer eligible returns within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Please review our full Return & Refund Policy before initiating a return.

What if my eyewear arrives damaged or incorrect?

Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered.

Include your order number and clear photos of the item and packaging so our customer care team can review the issue and assist you.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible.

Because orders can enter processing shortly after being placed, we cannot guarantee changes or cancellations once fulfillment has begun.

What if my package is delayed?

International shipments can occasionally experience delays due to customs, local carriers, holidays, weather, or other circumstances outside our control.

If your tracking has not updated for an extended period or your order has not arrived within the expected delivery window, contact our customer care team and we'll help review the shipment.